What rights do you have?

What rights do you have?

What rights do you have?

Every person looking for care or in care has two fundamental rights:   

  • You have the right to a care needs assessment and you also have the right to decide on the home you go to - no one can force you to go to a home you do not want to go to. However, this may mean that you have to pay more for your care. Some funding is available but you are not automatically entitled to receive financial help so please use the information we provide about funding to study all your options.
  • You have the fundamental right to be treated with dignity, care and respect. Should you feel that this is not happening you have the right to complain and each care home is duty bound to ensure that there is a complaints procedure in place that thoroughly investigates each and every issue.


We care because you care

Let us help you find the right care for your loved ones.

Please contact our ‘Welcome Team,’ Sue or Paul, with any questions about care or to arrange a visit to your local Coate Water Care home. Call: 01793 821200


Coate Water Care truly understand the importance of providing a safe, supportive and respectful environment for the elderly in their seven care homes in Swindon, Wiltshire, Gloucester, Warwickshire and Worcestershire.


Our deep and heartfelt thanks to Coate Water Care, Swindon for their professionalism and caring. Our mother was offered dignity, privacy and support from every single member of staff.

Lynn Pyle and Gary Spencer


Thank you for all your patience and kindness shown to Harry whilst he was staying at Downs View Care Home in Swindon.

Best Wishes Gill