The health, safety and well-being of our residents, visitors and staff is Coate Water Care’s number one priority and our very high standards in safety and cleanliness provide peace of mind to both residents and their loved ones.

  • All visitors are screened for symptoms of COVID-19
  • Plentiful stocks of full PPE
  • Social distancing in place
  • Enhanced cleaning procedures
  • Latest care sector technology tracks residents’ health
  • Staff trained in infection control and PPE use

Vaccinations

Residents and staff at all nine Coate Water Care homes have had their COVID-19 vaccinations and our homes are a safe environment for new residents.

Visiting our homes

As of May 17, the number of named family members or friends able to visit their loved ones in care homes is increased from 2 to 5. Check with your local home to find out the latest arrangements.

CQC inspections

The CQC has been carrying out special inspections to make sure our care homes are COVID-compliant. There are no ratings for these inspections but our good safety practices have been acknowledged.

Latest News

What rights do you have?

Every person looking for care or in care has two fundamental rights:

. You have the right to a care needs assessment and you also have the right to decide on the home you go to - no one can force you to go to a home you do not want to go to. However, this may mean that you have to pay more for your care. Some funding is available but you are not automatically entitled to receive financial help so please use the information we provide about funding to study all your options.

. You have the fundamental right to be treated with dignity, care and respect. Should you feel that this is not happening you have the right to complain and each care home is duty bound to ensure that there is a complaints procedure in place that thoroughly investigates each and every issue.

 

We care because you care

Let us help you find the right care for your loved ones. Please contact our ‘Welcome Team,’ Sue or Paul, with any questions about care or to arrange a visit to your local Coate Water Care home. Call: 01793 821200

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