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02 April 2019

Arbory Residential Home in Andover, Hampshire joins the Coate Water Care family.

Arbory Residential Home in Andover is the latest proud addition to the Coate Water Care family of care homes, which now numbers eight outstanding facilities in Wiltshire, Gloucestershire, Worcestershire, Warwickshire and Hampshire.

Set in the heart of rolling English countryside in Hampshire, Arbory is home to 60 full-time residents and boasts an environment which is carefully tailored to ensure that everybody who calls it home – including people living with dementia - can live life to the full.

“In the long run, Coate Water Care will apply its own footprint to Arbory Residential Home, but there’s no doubt we are taking over what is already a quality home with outstanding management and a formidable roster of carers,” says Jamie Smith, Development Director at Coate Water Care.

Arbory’s 2018 report from the Care Quality Commission (CQC), the independent regulator of all health and social care in England, garnered an overall rating of 5 (Good) and 5-star ratings in every individual category: Safe, Effective, Caring, Responsive and Well-led.

It stated: “A quality assurance questionnaire completed by residents and their relatives in 2018 generated outstanding or good feedback about the care provided. Staff know the residents well and treat them with courtesy and kindness and are responsive to their needs. There is a strong registered management team who leads by example. The home is safe and lovely well-trained staff are deployed to effectively meet the needs of people and to offer support.”

Individual feedback is equally positive. “My husband has been at Arbory Residential Home for two years and I have always found the staff very friendly and caring, from management down,” the wife of one resident told “My husband is always well looked after, and I would not want him to be in any other care home.”

Another respondent said, “The type of setting is excellent for my mother. The manager is passionate about his work and the care home exhibits the highest standard of compassion where dedicated professionals deserve gratitude and admiration.”

"It is the attention to detail that really makes Arbory special." Say the homes care staff. “Every resident has their own front door, with a memory box filled with personalised memorabilia. From the pictures and photos that decorate the hallways and lounges to the bookcases and vases of freshly cut flowers, Arbory is very much a home.”

The last word goes to an excited Jamie Smith. “We believe that compassionate caring and exemplary professional standards go hand in hand, and as a residential home renowned for championing quality living for people living with dementia, Arbory Residential Home meets our extremely high standards. It’s a very welcome addition to the Coate Water Care family.”

Let us help you find the right care for your loved one at Arbory Residential Home. Please contact us to discuss your specific requirements or to arrange a visit to our luxury Andover care home. 01264 363363

Arbory Residential Home, London Road, Andover SP11 6LR 01264 363363

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