A New Year inspection by the Care Quality Commission (CQC) at Mockley Manor Care & Nursing Home resulted in good news for the dedicated staff at Coate Water Care’s home in the pretty village of Ullenhall, near Henley in Arden – and by extension, good news for all its residents and their families.
Located in the heart of rural Warwickshire, Mockley Manor is home to 46 residents, many living with dementia and physical disabilities. The CQC’s 2017 report awarded the home a Green (good) score in all 5 categories (safe service, effective service, caring service, responsive service, well-led service) and praised the ability of management and staff to carry out its action plans and to deliver effective care and treatment.
“The CQC’s latest inspection is great news for Coate Water Care, so well done to manager Rachael Crocker and all of her dedicated team,” says Jamie Smith, Projects & Development Director at Coate Water Care. “As highlighted in the report, Rachael is a long-serving registered care manager who has recruited skilled and experienced staff to meet people’s care and support needs safely and effectively.”
“We pride ourselves on tailoring care to each resident’s personal needs,” adds Jamie, “and that fact is recognised by the CQC’s comments on the way Mockley Manor’s experienced managers understand people’s needs and abilities and how staff are encouraged to reflect on their working practices and to develop their skills and knowledge, which in turn, improves people's experience of care.”
That level of personalised care was reflected in residents’ comments noted by the CQC inspectors. “One person told us, ‘I press the nurse call bell and they never take long to come.’ One relative said, ‘There seems to be a lot of staff. They are always popping in.’ People and relatives told us they thought the staff were well trained because residents’ needs were met effectively. People said they could choose what time they got up and what to eat, which was important to them. One resident said they had a choice, ‘in everything’."
“Everyone we spoke with told us the staff knew their needs, likes and dislikes well. For people who lacked the capacity to make decisions about their treatment and care, decisions were made in their best interests by a team of health professionals and the person’s relatives. People were supported to maintain a balanced diet and to enjoy their meals. Residents said the food was nice and there was lots of choice.”
“People told us they were happy living at the home, because the staff were friendly and thoughtful. People told us, ‘Staff are kind to me’, ‘They make you happy and make you smile’ and ‘The girls are lovely and very helpful’. Relatives said, ‘It's like an extension of home’ and ‘the staff are absolutely amazing’.”
The last word goes to Rachael Crocker, manager at Mockley Manor since 2010. “After 23 years as a health care professional, it’s a pleasure managing a care home where both residents and visitors really feel ‘at home’ as soon as they step through the door. I’d be delighted to show you around a home we’re all proud of in our quiet corner of Warwickshire.”
To find out about residential care at Mockley Manor or to arrange a visit to any of our seven outstanding care homes in Swindon, Gloucester, Worcestershire and Warwickshire, please contact our ‘Welcome Team’ Michelle or Geraldine on 01793 821200.