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16 March 2018

Residents’ families make us feel really appreciated with kind feedback

Working in the care sector can be incredibly rewarding, but it also has its challenges, and those challenges can be even bigger when you are caring for people with dementia or nearing the end of their lives, as is often the case at Coate Water Care’s seven residential care and nursing homes.

Our empathetic carers take tremendous pride in treating all our residents as if they were members of their own family, so positive feedback from residents’ relatives is always a real boost. Often that appreciation comes in the form of hand-written thank-you notes, like this one just received by Mockley Manor Care Home in Ullenhall, Warwickshire.

“On behalf of myself and dad’s (Fred’s) family we would like to thank you for the care and support you have given to us at this very difficult time. I know Dad was only here for a very short time, but we could see immediately he was at home.”

“The management team at Coate Water Care go out of our way to make sure our staff feel appreciated,” says Rachael Crocker, manager at Mockley Manor, “but the carers build really strong relationships with individual residents so it’s especially nice for them to receive a thank-you from relatives who appreciate what a great job they do.”

Here is just a short selection of quotes from thank-you letters we have received at our different care homes in recent months.

“The staff at Westley Court showed mum the compassion and dignity she needed. We will always recall her expressing how ‘wonderful’ it was when we talked about her ‘home’. We were always given a friendly yet professional welcome; this made a huge difference to us on the more ‘difficult’ days.”

“May I take this opportunity of thanking all of your staff for the care and attention that you showed to our mother whilst she was in your care at Woodstock Nursing Home. We feel that the care that she received was of the highest quality and are very grateful to you all for making her last days as comfortable as you did.”

“Our deep and heartfelt thanks to Coate Water Care, Swindon for their professionalism and caring. Our mother was offered dignity, privacy and support from every single member of staff.”

“I would like to thank you for the way in which you looked after my mum during the last weeks of her life. Everyone was so kind and caring at such a difficult time and I really appreciate the time not only given to my mum, but also to me.”

“I write on behalf of all my family, firstly to thank the individual care staff who tended for my Dad in the last few weeks of his life when I believe he needed a lot of personal care. I send particular thanks to Tara and Margaret who kept me informed of Dad’s deteriorating health and who made sure I could be there in time to be with him at the end. I wish you and your staff a happy and fruitful time as you continue developing Downs View professionally as a warm and comforting home for its residents.”

“All the Ashbury Lodge staff who looked after my father were really lovely and clearly hugely competent all the way through to the final hours and we as a family are enormously grateful. Please pass our thanks on to Tracy and the team for looking after my father so wonderfully.”

“Thank you so much for looking after my beautiful mum, we miss her so much, you not only cared for her, you cared for us, I can never thank you enough ‘angels in pink’.”

To find out more about residential care for one of your relatives or loved ones, please contact our ‘Welcome Team’ on 01793 821200.

Download a copy of one of our home brochures.

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